Privacy Policy

The short version

• Right now this is a website. There are no accounts, no logins, and no app yet.
• The only things you can give us are an email address for the beta list and answers to an optional parent survey.
• We set no cookies. None. Our analytics runs on servers we operate ourselves.
• We never sell your data, and we never will. We do not run ads and we do not share your information with advertisers or data brokers.
• Email us at hello@specialmom.app and we will delete anything of yours we hold.

Who we are

The Special Mom App is operated by Special Mom App LLC, a Florida limited liability company (document number L26000363378) based in Orlando, Florida. When this policy says "we", "us", or "our", it means that company.

You can reach a human at hello@specialmom.app. That address is monitored by the founders, not a ticket queue.

What this policy covers

This policy covers specialmom.app, the public marketing website, including the beta waitlist form and the Quick Parent Survey.

It does not yet cover the Special Mom App product itself, because that product has not launched. The app will handle your child's health and education records, which is a much higher bar than a website, so it will get its own privacy notice presented to you at signup, before you put a single document into it. The section titled "When the app launches" below describes what we are building toward, so you can judge it early.

What we collect

Your email address, if you join the beta list

If you enter your email in the "Join the beta" form, we store that email address, the date and time you submitted it, and which form you used. That is the whole record. We do not ask for your name, your child's name, or anything about your family, and you should not put any of that into the field.

As the form says: we will only email you about the beta. No spam, ever. Every email we send you will have a way to get off the list, and you can also just reply and tell us to stop.

Your answers, if you take the parent survey

The Quick Parent Survey is voluntary market research. It asks six questions about how you coordinate your child's care, how you store documents today, and what you would pay for help. We store your answers, the date and time, and a coarse browser identifier used only to spot spam submissions.

The survey is anonymous by default. We do not ask for your name, your child's name, or your child's diagnosis, and we do not want them. One question is an open text box asking what would make your life easier. Please answer it in general terms and leave out names and diagnoses. If you volunteer an email address at the end, that response is no longer anonymous to us and the email is added to the beta list.

We use survey results in aggregate to decide what to build and to describe the problem publicly, for example "most parents told us they lose more than ten hours a month to coordination". We do not publish individual responses or attribute quotes to a person.

Visit analytics, with no cookies

We measure basic traffic so we know whether anyone is finding the site: page views, referring site, approximate country, screen size, and browser type. We use Umami, self-hosted on our own server. That distinction matters: no third-party analytics company receives your visit, because there is no third party in this path.

Umami sets no cookies and does not build a cross-site profile of you. The site ships an automated test that fails the build if any cookie is ever set. This is why you will not see a cookie consent banner here. There is nothing to consent to.

Ordinary server logs

Our web server keeps standard request logs (IP address, timestamp, requested URL, error codes) for security and troubleshooting, the same as essentially every website. We do not use these logs to build a profile of you or to market to you.

What we do not collect

No accounts, no passwords, no payment information, no location tracking, no advertising identifiers, and no protected health information. There is no place on this website to enter information about your child, and no data from this website is ever sent to the systems that will one day hold health records.

Why we use it

• To tell you when the beta opens, which is the only reason we ask for your email.
• To decide what to build first, which is the only reason we run the survey.
• To keep the site up, fast, and free of spam and abuse.
• To follow the law when we are required to.

If you are in a place with GDPR-style rules, our lawful bases are your consent (the beta list and the survey, both of which you opt into) and our legitimate interest in operating a secure website and researching our own market.

Who else sees it

We never sell your data, and we never will. We do not rent it, trade it, or hand it to advertisers or data brokers. There is no scenario in our business model where your information is the product.

A small number of service providers necessarily touch it so the site can work:

• Our hosting provider (Hostinger). The website and the waitlist server run on a virtual server we rent and administer. They hold the disk the data sits on.
• Our email provider (Mailgun). When someone joins the list or submits a survey, we send ourselves a notification email through Mailgun so we see it. That notification includes the survey answers, including the open text answer, and the email address if one was given. Mailgun processes it in order to deliver it to us.

We may also disclose information if the law genuinely requires it, or to protect someone's safety, or if the company is ever sold or merged, in which case the buyer is bound by this policy and we will say so on the site before anything changes.

How long we keep it

We keep waitlist emails and survey responses until they are no longer useful for the purpose above, or until you ask us to delete them, whichever comes first. We are being honest rather than precise here: we are a pre-launch company and we have not yet set a fixed deletion schedule. When we do, we will publish it in this section.

What we can promise now is the part you control: ask, and it is gone.

Your choices

Whoever and wherever you are, you can ask us to do any of the following, and we will do it. We do not gate these behind a residency requirement.

• Tell me what you have. We will send you everything we hold that is linked to you.
• Fix it. We will correct anything wrong.
• Delete it. We will remove your email from the list and delete your survey response.
• Stop emailing me. Unsubscribe from any email, or just tell us.

Email hello@specialmom.app with what you want. We aim to answer within thirty days. We will never charge you for this and we will never make it harder than one email. If you gave us an email address we may reply from that address to confirm it is really you, since that is the only identifier we have.

We do not sell or share personal information as those terms are defined under California law, so there is no "Do Not Sell or Share My Personal Information" mechanism to offer, and we do not discriminate against anyone who exercises a privacy right.

Children

This website is written for parents and guardians, not for children, and it is not directed to children. We do not knowingly collect personal information from anyone under 13, and there is nothing on this site for a child to fill in.

When the app launches, a parent or legal guardian will be the account holder and will provide information about their child in that capacity. The child is not a user of the service. If you believe a child has submitted information to us, email hello@specialmom.app and we will delete it.

Security

The site is served only over HTTPS, so everything between your browser and us is encrypted in transit. Access to the waitlist and survey data is limited to the two people who run the company. The website is deliberately kept on separate infrastructure from the systems being built to hold health records, so that a problem on the marketing side cannot reach the sensitive side.

No system is perfectly secure, and we are not going to pretend otherwise. If we ever have a breach that affects you, we will tell you promptly and directly rather than burying it.

When the app launches

None of this applies yet, because the app does not exist yet. We are publishing it now so you can judge our intentions before you trust us with anything real.

• HIPAA-aligned from day one. Your child's records will live on HIPAA-eligible infrastructure covered by a Business Associate Agreement, walled off from everything else, including this website.
• Encrypted at rest and in transit. Sensitive fields and documents are encrypted on our servers using managed keys, and everything moves over TLS.
• No health information to any vendor without a BAA. That is a hard rule in our architecture, not an aspiration. It covers our AI provider, our email provider, our logging, and our analytics.
• No health information in email or in push notifications. A notification will tell you that something needs your attention; you open the app to find out what.
• AI drafts, you decide. Every AI-generated goal, match, or report is a draft for you to review. Nothing is ever auto-submitted to a school or a provider, and nothing is changed on your behalf.
• It locks itself. For your child's privacy, the app locks after five minutes in the background.

You will get the full app privacy notice, and a chance to decline it, before you upload anything.

Changes to this policy

We will update this page as the product grows, and we will change the effective date at the top when we do. If a change materially affects information we already hold about you, we will email the beta list rather than quietly editing the page.

Contact

Special Mom App LLC
Orlando, Florida, United States
hello@specialmom.app

Nothing on this website is medical, legal, or insurance advice. This policy is provided for transparency and is pending review by counsel.

See also our Terms of Service.